Last Updated: January 1st 2021

Refund Policy

Simple solutions. Simple policies.

We get it. Not every solution we provide is right for everyone. Sometimes things don’t work out. We hope that if you do need to return something, or cancel a service, that our policies make this a refreshingly easy process. And in the event that you wish to part ways with us entirely, we hope we can leave a positive last impression with a fair and simple return policy.

• Simply put:
• Any tangible goods we sell have a 30 day money back guarantee.
• All reversible labor services carry the same money back guarantee.
• Refunds on non-reversible labor is handled on a case by case basis, but we try to be as fair as possible.
  • Read on for examples of situations where this would or would not be refunded.
• We do not lock customers into contracts.
• Subscription based services are, in most cases, refundable within the first 30 days.
  • After 30 days, subscription based services can be cancelled at any time, however refunds are not issued for already paid portions of said services.
    • Examples of subscription based services are:
      • Web and email hosting, managed telephony, and remote support subscription services; such as a monthly, hourly block of remote services support.

Examples of situations where a full refund would be granted.

• If you purchase a new laptop or security system and do not like it, we would take back/uninstall the equipment and issue a full refund.
• If we installed a program for you or fixed a software problem on your computer or TV and can revert the device back to the way it was before we worked on it.
• If we install a new phone system at your office and you do not like it, we would issue a full refund less the first month of service, after uninstalling the new system.
• You bought a new laptop from us, but decided you did not like it. You’re missing the original charger and there are some scuffs that were not originally present. In this case, a partial refund would be issued, less a restocking fee that would only reflect diminished value and needed cost of parts to make the product whole again.

Examples of situations where a refund would not be granted.

• You paid to have a virus removed, or we performed data recovery for you and already delivered the recovered data back to you.
• You paid to have a computers cracked screen fixed and want a refund because it fell into a pool a week later.
• You paid us to redesign your call center or provide a process improvement which has been created and disclosed to / delivered to you.
• You have had a monthly subscription service with us for many months. A week after your recent billing cycle, you decided you want a refund for all the months you have had service. We would gladly cancel the services for you, but would not be able to issue a refund for the already billed and used or in use services.

Canceling subscription based services.

You can cancel your subscription anytime by calling or writing to us requesting such. This part is actually very easy. Once you cancel your subscription, you will not be charged again, and in the event that a charge is processed after you have given us notice of cancellation, we are happy to reverse charges in those situations. If services are cancelled, services will be stopped as of the last paid for date. In cases of hosted services, such as telephony, mail, and webhosting, we do not continue to maintain these systems, and in most cases any hosted content will be deleted from our systems within 30 days.

Cancellation of services for nonpayment.

This is the least fun part of this to actually write out, but…the things we provide cost us money too. For example, we can’t pay the data centers that our servers are housed at if our customers do not pay us. In most cases, subscription based services are suspended for nonpayment once the oldest unpaid bill for the services is more than 30 days past due. We will always attempt to contact you by email, phone, and US mail prior to cancellation of any business services.

In cases of cancellation of services for nonpayment, we keep the subscribed system active for at least 30 days in a disabled state. After a service has been suspended for 30 days without any contact from the customer, we will treat any digital assets as abandoned property and remove them from our systems. For example – if you stop paying for your web hosting, we will disable the website, but will keep the content for at least 30 more days unless you request otherwise. If we do not hear from you 30 days after we have suspended services, we may delete the site from our servers entirely.

Reinstatement of prior services.

If a customer would like to reinstate services that have been cancelled or suspended, we are happy to do so at reduced costs provided we still have the materials to reactive the existing services. For example, if we host your email and it is suspended for nonpayment, and you contact us to get set back up within 30 days, we will usually charge a reactivation fee for the time spent attempting to collect the original debt and time spent turning off and back on the services. In most cases this fee is approximately $100 and has to be paid in addition to all outstanding invoices in advance of reactivation. In cases where we are concerned about your ability or willingness to pay for services in the future, we me, at our discretion, also elect to switch you from post-paid services to pre-paid, requiring the next month of service to additionally be prepaid before reactivation.

In all cases, a customer’s entire account must be paid in full before reactivation of any suspended services. For example, let’s pretend we host a customer’s email and sell then new laptops. They continue paying for their monthly email costs but refuse to pay for or return the laptops to us. As long as they remain current on their email, we will continue supporting them. If their subscription based service to email is turned off because of nonpayment, we will require their entire account balance – in this case, the cost of the laptops and delinquent months of service – to be settled in good faith before we reactivate services again.

Terms of Service

Now for the legal jargon. Welcome to the 180 Computer Solutions Terms of Service! Please read these Terms carefully as they govern your use of our services and products.

If you have any questions, you can contact us at support@180cs.com. To make these Terms easier to read, this website, as well as our products and services are collectively called the “Services.”

Agreement to Terms

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use these Services. Well, that part is simple.

Changes to Terms or Services

We may modify the Terms and our Services at any time, in our sole discretion. It is important that you periodically review the Terms. This is why we state the last modified date at the top of this page. If you would like, you can also request to be notified by the contact method of your preference when these terms are updated. Simply reach out to support@180cs.com to get on that list. If we modify these terms at a later date and you do not agree to them, please contact us so that we can help you discontinue use of our services. Because our Services and the nature of technology is constantly evolving, we may change or discontinue all or any part of the Services at any time, with or without notice, at our sole discretion.

Your Privacy

Your privacy is important to us. We do not use personal information for advertising or marketing, and we do not sell personal data.

Intellectual Property

The Services contain material that may be protected by United States and international copyright, trademark, and other proprietary information, including, but not limited to, audio, video, graphic, photographic and text information, and all Our Content. We, and any of our licensors, exclusively own all right, title and interest in, and to the Services and Our Content, including all associated intellectual property rights. You acknowledge that the Services and Our Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights or notices incorporated in or accompanying the Services and Our Content. Further, you may not modify, distribute, publish, transmit, publicly display, publicly perform, participate in the transfer or sale, create derivative works of, or in any way exploit any of the Our Content, in whole or in part. Any violation of these restrictions may result in intellectual property infringement that may subject you to civil and/or criminal penalties. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from a submission of information protected by intellectual property rights in a third party, if such submission is made without the express permission of the intellectual property rights holder.

Links to Third-Party Websites or Resources

Our Services may connect to or contain links to third-party websites (that are not affiliated) or resources. We are not responsible for the content, products or services on or available from those websites, resources or links displayed on such sites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

Indemnity

You agree to defend, indemnify and hold harmless us, or our officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, or expenses (including but not limited to attorneys’ fees), to the extent allowed by applicable law, that arise from or are caused by: (i) your use of and access to the Services; (ii) your violation of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, moral or privacy right; or (iv) any claim that your Content caused damage to any third party. This section shall survive these Terms and your use and termination of the Services.

Termination

We may terminate your access to and use of the Services and Account at our sole discretion, at any time and without notice to you. Upon any termination, discontinuation or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, indemnification, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Warranty Disclaimers

Our Services and Content are provided “AS IS,” without warranty of any kind. Without limiting the foregoing, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.

Limitation of Liability

NEITHER WE NOR ANY OTHER party involved in creating, producing, or delivering the services or content will be liable for any incidental, special, exemplary or consequential damages, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, MOBILE DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES arising out of or in connection with THESE TERMS or from the use OF or inability to use the Services or CONTENT, whether based on warranty, contract, tort (including negligence), PRODUCT LIABILITY or any other legal theory, and whether or not WE have been informed of the possibility of such damage, EVEN IF A limited REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

In no event will OUR total liability arising out of or in connection with THESE TERMS OR FROM THE USE OF OR INABILITY TO USE the Service or content EXCEED THE LESSER of the AMOUNTS YOU HAVE PAID TO US FOR USE OF THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE CAUSE OF ACTION, OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO US, AS APPLICABLE.

Dispute Resolution

We prefer to resolve things amicably when possible. Accordingly, you agree to the following dispute resolution policy in connection with any potential claims or disputes arising from your use of the Application. Start by notifying us of your dispute by sending a notice to the contact email address listed above.

1. Informal Negotiations: Parties to a dispute concerning the Terms, the Privacy Policy, or the use of the Services will attempt to informally negotiate a potential settlement or resolution to the dispute;
2. Court: If for any reason negotiation is unsuccessful or unavailable, parties agree that all claims will be brought fourth in Winnebago Count, Illinois. Each of us is responsible for paying our own filing and administrative fees and may seek reimbursement for this with their claim.

Entire Agreement

These Terms constitute the entire and exclusive understanding and agreement between us and you. These Terms supersede and replace any and all prior oral or written understandings or agreements between us. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect.

Any notices or other communications provided by us under these Terms, including those regarding modifications to these Terms, will be given by us (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of us. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Questions & contact info

If you have any questions regarding these Terms, please contact us.